Shipping policy
SHIPPING POLICY
Processing Time
All our products are made to order specifically for you. Production typically takes 2-7 business days depending on the product type and current order volume. You will receive a confirmation email once your order has been produced and shipped.
Shipping Methods and Delivery Times
All products are fulfilled by Printful from their European production facilities (Latvia, Spain). Orders are shipped via international carriers — DHL, DPD, or FedEx — depending on your location.
| Destination | Production time | Shipping time | Total estimate |
|---|---|---|---|
| Bulgaria | 2–5 business days | 3–5 business days | 5–10 business days |
| European Union | 2–5 business days | 3–7 business days | 5–12 business days |
| United States | 2–5 business days | 5–10 business days | 7–15 business days |
| Rest of World | 2–5 business days | 7–14 business days | 9–19 business days |
Please note: delivery times are estimates and may vary during peak seasons or public holidays.
Important: We do not ship via local Bulgarian carriers (Speedy, Econt). All deliveries are handled by international carriers listed above.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the items in your order. We strive to offer competitive shipping rates for all destinations.
Order Tracking
Once your order is produced and shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package's delivery status.
Please note:
- Tracking information may take 24-48 hours to become active after shipment
- Tracking is provided by our production and shipping partners
- You can check your order status at any time using the tracking link in your shipping confirmation email
If you have not received tracking information within 7 business days after your order was placed, please contact us at bystrovto@yandex.ru
Customs and Import Duties
For orders shipped outside the European Union, customs fees, import duties, or taxes may apply. These charges are the responsibility of the recipient and are not included in our product or shipping prices. Please check with your local customs office for more information.
Delivery Issues
If your package is lost, damaged during shipping, or has not arrived within the expected timeframe:
- Contact us at bystrovto@yandex.ru with your order number
- We will investigate the issue with our shipping partners
- If the package is confirmed lost or damaged, we will send a replacement or issue a full refund
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address provided at checkout, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.
Production and Shipping Partners
We work with trusted print-on-demand production facilities located primarily in the European Union to ensure fast delivery and high quality. Your order may be produced and shipped from different locations depending on product availability and your delivery address.
Contact Us
For any shipping-related questions, please contact us at: Email: bystrovto@yandex.ru
We are committed to ensuring your order arrives safely and on time.